Terms & Conditions

Terms & Conditions

By using www.thecakestory.com.mt you agree to be bound by these Terms and Conditions. We have set out the guidelines below to let you know what you can expect from us and see the terms on which you place your order. If you do not agree to these terms and conditions please do not use this website.

www.thecakestory.com.mt offers online shopping service to addresses in Malta only (Gozo & Comino not included) including homes and offices. By using, or submitting, an order (and any subsequent orders) on this website, you are agreeing to the terms that appear below.

Use of the website

1.1          To place an order on www.thecakestory.com.mt you must be over 18 years of age, and you must ensure that the details provided by you on registration or at any time are correct and complete.

1.2          You must inform us immediately of any changes to the information that you provided when registering by updating your personal details.

1.3          Do not share your website password created upon registering on www.bakerkitchen.com.mt with anyone. You will be responsible for all activities and orders that occur, or are submitted, under your password. If you know or suspect that someone else knows your password you should notify us by contacting our Customer Care Department (Email: [email protected]) immediately.

1.4          The minimum order value to buy from www.thecakestory.com.mt is of €25.

PRICES AND ORDERING

By completing and submitting the electronic order via this website you agree to these terms and conditions.

By completing and submitting the electronic order you are making an offer to purchase goods that, if accepted by us, will result in a binding contract.

In the event www.thecakestory.com.mt declines your order we shall inform you via email or phone call.

Once an order has been processed we cannot change the delivery address from that originally stated on the order.

All prices stated on our websites are inclusive of VAT at the current Malta rate (where applicable).

The prices, products on sale and offers on the website do not necessarily reflect the prices, products and offers at our shop. The operations of the website are independent of our shop.

In addition to the price a delivery charge will be charged according to the zones we deliver. Kindly refer to the delivery information at the bottom of these Terms and Conditions for full details.

PRODUCT AVAILABILITY

We always endeavour to have our product range in stock, but we do sometimes experience delays by our suppliers delivering to us. If an item is temporarily out of stock, we will contact you to inform you of any delay that we may be aware of. Generally, we only experience short delays in obtaining more stocks.  We will do our best to ensure that you are informed of progress. Of course, you always have the option of cancelling your order.

DELIVERY

We make every effort to deliver goods within the estimated time scales. Please be aware that delays are occasionally inevitable due to busy periods, traffic and unforeseen factors.

www.thecakestory.com.mt or The Cake Story will not be held responsible for delivery delays beyond our reasonable control, for example: strike action, third party delays, traffic or weather constraints and therefore will not accept liability for late delivery under these circumstances.

In the event of requests for goods to be left for example with neighbours, colleagues etc., www.thecakestory.com.mt will endeavour to do so at the customers own liability.

Delivery information

The minimum order value to buy from www.thecakestory.com.mt is of €25.

• We offer Next Day Delivery in Malta (excluding Gozo, Comino and Valletta) on all orders received on Monday, Tuesday, Wednesday and Thursday by 10am at a fee of €4. This doesn’t apply to orders received when these days happen to fall on a public holiday.

• We offer Next Day Delivery to Valletta on all orders received on Monday, Tuesday, Wednesday and Thursday by 10am at a fee of €8. This doesn’t apply to orders received when these days happen to fall on a public holiday.
• We offer FREE next day delivery in all Malta (excluding Gozo and Comino) on all orders over €100 received on Monday, Tuesday, Wednesday and Thursday by 10am. This doesn’t apply to orders received when these days happen to fall on a public holiday.
• Orders received on Fridays will be delivered on Monday and orders received on Saturday and Sunday will be delivered on Tuesday unless Tuesday happens to be a public holiday, in which case they will be delivered on the next working day.

• Orders received on Public holidays will be delivered on the second working day following the public holiday. If for eg. Wednesday is a public holiday we will deliver on Friday.

• No deliveries will be made on weekends, and public holydays and during stock taking exercises and the following working day.

Payment

Payment will only be requested once the order is processed. Cash payments are not accepted. You can pay online securely using VISA or MASTERCARD cards through Trust Payments Pay By Link

We will only ask for the payment once your order is ready for delivery and payment for the products and the applicable delivery charges are in advance.

CANCELLATION- UNWANTED GOODS

You may return unwanted goods and be entitled to a full refund of the original paid amount at any time within 5 days, starting from the day after receipt of your goods. Exceptions to this are listed below.

Where security tags, labels or any form of packaging exist on products, www.thecakestory.com.mt will not accept returned items where the security tags, labels, or packaging have been removed or are damaged.

All edible items.

www.thecakestory.com.mt will not refund delivery costs incurred in returning the goods. Goods must be returned to us in an "as new" re-saleable condition.

INGREDIENTS / ALLERGY INFORMATION

Although every care has been taken to ensure the accuracy of the information on this site, customers concerned with food allergies must always check the product’s labels. We cannot guarantee they have been manufactured in a nut-free environment. Particularly in the case of products sold lose or by weight kindly note that these are packed in an environment where cereals, peanuts, soybeans, milk and nuts are used.

REFUSED PARCELS

Should you need to refuse a parcel for any reason, please contact us in advance to obtain authorisation. Our couriers will charge www.thecakestory.com.mt, to return the goods. If prior authorisation has not been given, this charge will be deducted from the cost of the returned items.

Website maintenance

From time to time certain parts of, or the whole, website may not be available due to maintenance work. We shall give as much notice as reasonable in the circumstances and shall endeavour to carry out such works during the scheduled maintenance periods. Furthermore, the site, or parts of it, may not be available due to circumstances beyond our control. We apologise for such inconveniences in advance.

UNCOLLECTED PARCELS                                          

The third party Courier will leave a note if you are not at home/office to receive your order. It is your responsibility to arrange to collect the parcel from the third party Courier as explained on the note left by the courier. You must present your I.D card when collecting the goods.

If your parcel is returned to us marked 'Not Called For' you will be liable for the original delivery charges along any charges we may incur for the return of these goods back to us.                                                                                                                                                 

PRIVACY

Kindly refer to our Privacy Policy.

COPYRIGHT

All content included on the website, such as text, graphics, logos, button icons, images, audio clips, videos, digital downloads, data compilations, and software, is the property of The Cake Story and is protected by Maltese and international copyright laws. You may not systematically extract and/or re-utilize parts of the contents of the website without The Cake Story’s express written consent.       In particular, you may not copy images, utilize any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this website, without The Cake Story’s express written consent. You also may not create and/or publish your own database that features substantial (i.e. our prices and product listings) parts of this website without The Cake Story’s express written consent.